سياسة و تقديم طلب الاسترجاع

At Pineosh Store, we are committed to customer satisfaction and the quality of their experience, and therefore we offer a clear return policy to ensure customers' rights and ease of dealing with orders. First: Return and exchange period. Currently, the exchange service is suspended, but you can return the product that arrived to you and complete a new purchase. 2. Returns can be made within two days from the date of receiving the order. 3. The goods to be returned must be in the same original condition as when purchased. 1. In case of return: * Return shipping fees (28 riyals) will be deducted from the refunded amount. * Original shipping fees and cash on delivery fees are non-refundable. The return service to Pineosh branches is suspended. The amount will be refunded within 3 to 24 working days after the shipment arrives at Pineosh headquarters, after deducting the return shipping costs (sending shipping fees are non-refundable). Third: Important notes. 1. After issuing the return slip, the customer must securely package the products, attach a copy of the slip, and deliver it to the shipping company's branch. 2. International orders are not eligible for exchange or return. 3. Orders cannot be canceled after their status has changed. 4. If the order is not received after shipping, the shipping fee will be deducted, and a request will be raised to refund the remaining amount after the shipment returns to our warehouses. Fourth: Cases of return rejection. 1. Consumed or used products. 2. Products tampered with or serial numbers removed. 3. Products without price tags, labels, original packaging, or missing accessories. Fifth: Return requests due to damaged or non-conforming products. 1. If the item arrives damaged or not as described, you can return it within 3 days from the date of receipt, in its original condition and packaging. 2. After receiving and inspecting the product, the paid amount for the item, including shipping fees, will be refunded according to usual procedures. Sixth: How to contact for returns. Please contact customer service via WhatsApp only at 0545739827 or click here to contact directly. Seventh: General information. 1. All purchases are subject to the terms and conditions of use and service. 2. The store has the right to accept or reject orders in the following cases: * Product unavailable. * Pricing error. * The order is fraudulent. * Paid amounts for canceled or rejected orders will be refunded. At Pineosh Store, we always strive to provide a safe and comfortable shopping experience for our customers, so we adhere to a clear return policy to ensure your full satisfaction. We aim to offer the best service and continuous support to ensure you receive high-quality products that meet your expectations, with easy tracking of your orders and the ability to recover your rights when needed.